Terms and conditions webshop


Who is Baksteen Productions?

Baksteen Productions is specialized in photography with (often) a rough edge and shoots on places all over the world.

I want you to enjoy the works for a lifetime. Therefore, I personally handpicked the finishing of each print. With my passion for photography I will help you find the print which will always remain to please the eye.

What does Baksteen Productions sell?

Baksteen Productions sells premium wall-arts that may be limited editions or exclusive. All original works on my website and Instagram are available for print. You can make a special request via my contact form.


How can I trust buying on Baksteen Productions?

When you purchase an item on Baksteen Productions,  Paypal, IDEAL, SEPA  ( Single Euro Payments Area ), ING Home’Pay, Przelewy24 and SOFORT Banking. -security hold your payment safe, they are fully PCI-DSS level 1 certified, which shows the level of security the offer to merchants and consumers alike.


What forms of payment does Baksteen production accept?

We are accepting payment with Visa, Mastercard & American Express. All credit cards used for payment must have a valid billing address. Also PayPal, IDEAL, SEPA  ( Single Euro Payments Area ), ING Home’Pay, Przelewy24 and SOFORT Banking.

Are my payments secure?

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.

For your own safety we do not save any payment information. Payments are made directly through Stripe—certified to PCI Service Provider Level 1, the most stringent level of certification, so we can guarantee that important information stays confidential and private.

How do I check the status of an order?

Right after you’ve placed an order, you will receive a confirmation email. Your order will be processed as soon as possible. Once your order is ready to be shipped, you will receive an additional email with the tracking information. You can use this information to track the shipment of your order until it is delivered.


How long is the production time

A print on Photo paper & Hahnemühle Photo Rag paper will take 5 days to produce.


The production time for a Dibond Acrylic anti reflex, Dibond Acrylic, Dibond framebox and a Dibond fine art print takes 2 to 3 weeks.


Glass prints, a production time of 3 to 4 weeks should be taken into account because the glass needs to be ordered as well.


With Epoxy clear coating you should take into account a production  time of 3 to 4 weeks. For a good end result it is important that there is sufficient time during the casting process for curing.


In addition, large orders or extra finishing require more time and therefore you should take into account a longer shipping time.

What does Exclusive Collection mean?

This  Exclusive artwork I personally hand-picked the finishing and is available in a total of 7. Once they are sold, there won’t be any more available.

What does LIMITED EDITION mean?

Limited edition prints mean that there will only ever be a certain number of prints produced and once they are sold, there won’t be any more available.

Because I print my work at different sizes and materials, I limit the number of artworks to a certain number at each size.

  • 10 of the Small size 30×40 & 40×60 in available finishes
  • 10 of the Medium size 50×75 & 60×90 in available finishes
  • 10 of the Large size. 80×120, 90×135 & 100×150 in available finishes

*FineArt prints and Premium Photo Rag prints.

  • 30 of the 30×40 – 40×60 60×90 – 80×120

Shipping & Return

What is the shipping & return?

The production process of the print will start when the print is ordered. This is due to the fact that each print is specially customized for you and printed on a material to your choice. Because of this the right of withdrawal is expired. In other words, it is not possible to return a print. Each individual artwork in the Baksteen Productions collection is printable on various materials. Therefore, the sale is definitive after successful payment. 

How much will the delivery cost me?

Fine Art Prints
All paper prints are shipped in cilinders
30×40 | 40×60
50×75 | 60×90
80×120 | 90×135
Europe 1
The Netherlands
€ 4.99– Free shipping on orders above € 50
– Local pick up
Europe 2

Belgium, Germany, Luxembourg
€ 7.50– Free shipping on orders above € 75
– Local pick up
Rest of Europe
Andorra, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Guernsey, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Malta, Monaco, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kindom
€ 12.75– Free shipping on orders above € 150
Outside Europe 1
Jersey, Turkey
€ 13.75€ 15.00€ 23.95€ 58.39Free shipping on orders above € 300
Outside Europe 2
Canada, Mexico, North America, Puerto Rico
€ 12.75€ 27.61€ 41.15€ 41.15Free shipping on orders above € 300
Outside Europe 3
Albania, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar,, Greenland, Iceland, Moldova, Montenegro, North Macedonia, Ukraine
€ 11.00€ 12.75€ 25.95€ 93.12Free shipping on orders above € 400
Outside Europe 4
Asia, Bahrain, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Palestinian Territory, Quatar, Saudi Arabia, Syria, Yemen
€ 12.75€ 36.80€ 76.25€ 97.15Free shipping on orders above € 400
Outside Europe 5
Aruba, Bonaire, Curaçao, Russia, Saint Eustatius and Saba, South Africa, South America
€ 13.75€ 36.80€ 76.25€ 133.54Free shipping on orders above € 500
Outside Europe 6
€ 14.75€ 36.80€ 76.25€ 133.54Free shipping on orders above € 500
All other countries€ 14.75€ 36.80€ 76.25€ 133.54Free shipping on orders above € 500

To find out if your country has free shipping, select your products, fill in your details and your delivery address. If no supplement appears, then delivery is free!

Shipping rates for orders below the threshold of Free Shipping will be visible in the order screen

How much will the delivery cost me? ( Countries outside Europe)

Fine Art Prints
All paper prints are shipped in cilinders
30×40 | 40×60
50×75 | 60×90
80×120 | 90×135
Outside Europe 1
Jersey, Turkey
€ 13.75€ 15.00€ 23.95€ 58.39Free shipping on orders above € 300
Outside Europe 2
Canada, Mexico, North America, Puerto Rico
€ 12.75€ 27.61€ 41.15€ 41.15Free shipping on orders above € 300
Outside Europe 3
Albania, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar,, Greenland, Iceland, Moldova, Montenegro, North Macedonia, Ukraine
€ 11.00€ 12.75€ 25.95€ 93.12Free shipping on orders above € 400
Outside Europe 4
Asia, Bahrain, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Palestinian Territory, Quatar, Saudi Arabia, Syria, Yemen
€ 12.75€ 36.80€ 76.25€ 97.15Free shipping on orders above € 400
Outside Europe 5
Aruba, Bonaire, Curaçao, Russia, Saint Eustatius and Saba, South Africa, South America
€ 13.75€ 36.80€ 76.25€ 133.54Free shipping on orders above € 500
Outside Europe 6
€ 14.75€ 36.80€ 76.25€ 133.54Free shipping on orders above € 500
All other countries€ 14.75€ 36.80€ 76.25€ 133.54Free shipping on orders above € 500

To find out if your country has free shipping, select your products, fill in your details and your delivery address. If no supplement appears, then delivery is free!

Shipping rates for orders below the threshold of Free Shipping will be visible in the order screen

Custom and duties

All shipments within the European union arrive DDP (Delivery Duty Paid), which means that you do not have to pay any additional taxes upon receipt of the item.


Outside the European union, all orders are shipped DDU (Delivery Duty Unpaid) and may therefore be subject to import taxes, custom duties and other fees levied by the country of destination. Please kindly note that you, as the recipient, are responsible for the payment of import duties at the time of delivery. If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), and the costs of returning the package. This amount will be subtracted from your merchandise refund.

By law, we cannot change the value of the order on commercial invoices. We must adhere to all international import/export laws. For more information on custom fees, please contact your local custom office. Please kindly note that shipments outside the European union might run into custom delays.


Countries in the European Union

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

As this point in time for the UK we follow European Union process, until further notice.

Parcel tracking

Once your package has been dispatched, you will receive an email notification with the tracking information.

Which countries do I ship to?

I work with Postnl and UPS  and I  try to collaborate with other creators who ship also worldwide but some products might not be available to ship to your country. The countries that is available for shipping is clearly indicated in the product or check out page.

How long is the shipping time?

Deliveries within the Netherlands and Belgium:
All orders will be delivered within two working days. We offer standard shipping to your preferred address or you can pick up your order at a local PostNL Pick-up point whenever suits you best. Please be advised you will need to show an ID document when picking up your order.


Deliveries within Germany:
Will be delivered within three working days.


Deliveries within the European Union:
Three to five working days.


Deliveries in all other countries:
Four to seven working days.

How is the package sent?

Canvas, aluminum, steel, acrylic glass and framed artworks are packed thoroughly in bubble wrap and cardboard. Wallpaper and posters are sent in thick cases to make sure the artworks are not damaged during shipping. In addition, all shipping is insured.

The courier picks up the artwork at the workshop and brings it to a depot. The choice is made for shipping services with a specialization in fragile shipments.

Are you not at home? The courier will leave a note with contact details so an appointment can be made to plan the next delivery.

What if the Fine-Art print (wall decoration) gets damaged during shipping?

Of course, something can go wrong during shipping. Did your package get damaged during shipping? That’s very unfortunate. Therefore, please take a picture of the entire artwork, of the damage, the entire packaging and the delivery label. Email these photos to us and we will solve this in a quick and professional manner. In case it is evident that the package is damaged already at the moment of delivery, the choice can be made not to accept the package

I made a mistake with my shipping address. What can I do?

Everybody makes mistakes! When you accidentally filled in the wrong address, please contact me as soon as possible. I will try our best to solve this issue for you. Please note that the delivery of your package may be delayed.


Once your order is processed by UPS or POSTNL , unfortunately, it is no longer possible to make adjustments.

Can I pick up the package in Tilburg?

Yes of course! You will receive an email when the product is ready for pick up.
The address of the pickup location is written in an email.

It is also possible to visit the store:



Nieuwlandstraat 47

5038 SM, Tilburg


Postelmans bloemisten

Lovense Kanaaldijk 45,

5013 BJ Tilburg

Avoid or limit direct sunlight.

Exposure to intense sunlight can drain the color from almost anything, including your new favorite work of art. Avoid hanging your artwork anywhere where it will receive regular doses of direct sunlight.

Watch your hands.

Always avoid directly touching your paintings or acrylic framing surfaces without wearing cotton gloves. If you do, you risk damaging them by exposure to your fingerprints and natural oils.

Keep your glass or acrylics squeaky clean.

When cleaning the glass or acrylic panel protecting your artwork, always use a soft non-abrasive cloth or microfiber towel. You should also consider purchasing an acrylic or ammonia-free glass cleaner.


If you have a unique painting that’s not behind glass or acrylic, don’t use any cleaners or solvents on the surface. Just lightly dust off the artwork with a soft feather duster or sable brush.

Store art in a cool, dry, dark place.

Pantry rules apply when you’re trying to protect unframed artwork. The best way to avoid damage from sunlight, humidity, and temperature fluctuations is to keep your art somewhere cool, dry, and dark.

Don’t leave your art in a tube.

If you’re not ready to hang your art yet, definitely do not leave it rolled up in a protective cardboard tube. You always want to store your art flat. Acrylic paint or embellished paintings stored in tubes can become stained, cracked, or dried up, if they’re left rolled up for too long.

Privacy & Policy


Last updated April 09, 2020


Thank you for choosing to be part of our community at Baksteen Productions (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at contact@baksteen.productions.


When you visit our website https://baksteen.productions, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.


This privacy policy applies to all information collected through our website (such as https://baksteen.productions), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Services“).


Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.


Personal information you disclose to us

In Short:  We collect personal information that you provide to us.


We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services or otherwise contacting us.


The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect can include the following:


Publicly Available Personal Information. We collect first name, maiden name, last name, and nickname; email addresses; phone numbers; current and former address; social media; and other similar data. 


Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by http://www.paypal.comhttps://www.ideal.nl/http://www.multisafepay.comhttps://www.przelewy24.pl/ and https://www.pay.nl/. You may find their privacy policy link(s) here: https://www.paypal.com/va/webapps/mpp/ua/privacy-fullhttps://www.ideal.nl/disclaimer-privacy/https://www.multisafepay.com/nl_nl/privacybeleid/https://www.przelewy24.pl/eng/privacy-policy and https://www.pay.nl/en/privacy-cookies.


All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.


Information automatically collected


In Short:   Some information — such as IP address and/or browser and device characteristics — is collected automatically when you visit our Services.


We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.


Like many businesses, we also collect information through cookies and similar technologies.


Online Identifiers. We collect cookie identifiers, or others such as the ones used for analytics and marketing; device’s geolocation; and other similar data.


In Short:  We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.


We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:


  • To send you marketing and promotional communications. We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the “WHAT ARE YOUR PRIVACY RIGHTS” below).
  • To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user’s consent.
  • To deliver services to the user. We may use your information to provide you with the requested service.


In Short:  We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.


We may process or share data based on the following legal basis:
  • Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.


  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.


  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.


  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).


  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.


More specifically, we may need to process your data or share your personal information in the following situations:


  • Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.


  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.


In Short:  We only share information with the following third parties.


We only share and disclose your information with the following third parties. We have categorized each party so that you may be easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us.
  • Advertising, Direct Marketing, and Lead Generation
  • Content Optimization
    youtube and Vimeo video
  • Invoice and Billing
    ideal, PayPal, ING Home’Pay, Przelewy24 and SOFORT Banking
  • Retargeting Platforms
    facebook and instagram
  • Social Media Sharing and Advertising
    facebook and instagram
  • Website Hosting


In Short:  We may use cookies and other tracking technologies to collect and store your information.


We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.


In Short:  We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.


We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 2 years.


When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.


In Short:  We aim to protect your personal information through a system of organizational and technical security measures.


We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.


In Short:  We do not knowingly collect data from or market to children under 18 years of age.


We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at Contact@baksteen.productions.


In Short:  In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.


In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.


If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.


If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.


Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt-out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/.


A privacy breach occurs when there is unauthorized access to or collection, use, disclosure or disposal of personal information. You will be notified about data breaches when Baksteen Productions believes you are likely to be at risk or serious harm. For example, a data breach may be likely to result in serious financial harm or harm to your mental or physical well-being. In the event that Baksteen Productions becomes aware of a security breach which has resulted or may result in unauthorized access, use or disclosure of personal information Baksteen Productions will promptly investigate the matter and notify the applicable Supervisory Authority not later than 72 hours after having become aware of it, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.


Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.


In Short:  Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from our systems.


In Short:  Yes, we will update this policy as necessary to stay compliant with relevant laws.


We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.


If you have questions or comments about this policy, you may email us at Contact@baksteen.productions or by post to:


Baksteen Productions
Gijsbertdreef, 3
Tilburg 5046CZ


Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please visit: here We will respond to your request within 30 days.

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